Article ID: 3698, created on Feb 8, 2008, last review on Apr 17, 2012

  • Applies to:
  • Helm 3

Resolution

Problem/Summary
 
When adding a domain, I get the following error in the error log:

2003-08-24 19:52:15 CWebsite.AddWebsiteEx Either BOF or EOF is True, or
the current record has been deleted. Requested operation requires a
current record.
2003-08-24 19:52:15 CDomain.AddDomainEx

Solution
 
 
If this is ok, make sure that:
 
a) You have set-up all relevant Services you wish to offer. (Home > System Services > Servers > Your Server > Services).
 
b) You have set up Resources for these Services, and added a relevant Service group into each Resource. (Home > System Services > Resource Setup > Resources).
 
c) All plans and packages have the relevant resources enabled and selected from the dropdown box. (Resource Limits in each Plan/Package).
 
If that all seems correct, re-save all of the services in Helm to make sure that the IPs have been updated in the Helm database.
Check the IPs that you have set up in Helm and make sure the IP you are using the web service hasn't been marked as a "static" IP in the IP manager.

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