Article ID: 3692, created on Feb 8, 2008, last review on Apr 25, 2014

  • Applies to:
  • Helm 3

Resolution

Problem/Summary
When trying to add a domain, it comes up with error:

'Unable to add new domain. Please try again or contact support'

In the error logs you see this error:

2003-07-28 09:22:16 CWebsite.AddWebsiteEx Permission denied
2003-07-28 09:22:18 CDomain.AddDomainEx
2003-07-28 09:24:34 CWebsite.AddWebsiteEx Permission denied
2003-07-28 09:24:35 CDomain.AddDomainEx
2003-07-28 09:29:09 CWebsite.AddWebsiteEx Permission denied
 
Solution

Make sure that the system identity (default HELM_ADMIN):
- Is on all the Helm controlled servers
- Is in the Administrators group only (not Users group)
- Has the same password as on the control server.

If these are different or the user is missing from a remote server then you will get this issue.

110556ad4b9f1c73a3682661cd1dca89 152090ff5e9a05ea7e1cf0c248449638 6311ae17c1ee52b36e68aaf4ad066387

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