Article ID: 3687, created on Feb 8, 2008, last review on May 9, 2014

  • Applies to:
  • Helm 3

Symptoms

When trying to add a POP3 account, you receive this error in bold red:

"Unable to add POP3 account. Please try again or contact support".

In the error logs, you may see a message similar to the following:

2003-07-26 06:01:24 Mail.CreateMailBox Can not create email account 'mail@YOURDOMAIN.COM'. The postoffice 'YOURDOMAIN.COM does not exist
2003-07-26 06:01:24 HELM:CPOP3Account::AddPOP3AccountEx Type mismatch
2003-07-26 06:04:18 Mail.CreateMailBox Can not create email account 'POP3ACCOUNT@YOURDOMAIN.COM'. The postoffice 'YOURDOMAIN.COM' does not exist
2003-07-26 06:04:18 HELM:CPOP3Account::AddPOP3AccountEx Type mismatch

Resolution

The error explains the problem - Helm hasn't set up a post office for the domain you are trying to add a POP3 account for.

This problem can happen if the resource was switched on after the domain was created.

-In Mail Enable, go to Mail Services and add a Post Office for the domain, and within the Post Office also add the domain itself.
-Now go to Helm and re-add the POP3 account - this will now work.
 

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