Article ID: 3671, created on Feb 8, 2008, last review on Apr 18, 2012

  • Applies to:
  • Helm 3



I have set up billing reminders but they are not getting sent even though transactions are working fine?

You have to set the Days before payment setting in the billing settings to be at least 1 day before the first reminder.

When the Billing Tool runs it sends reminders and then adds new transactions - so any newly added transactions will not have a reminder set.

E.G. if the reminder is set to go 5 days before you need to set helm to add the transaction 6 days before - so the first time the tool runs it adds the transaction, and the next day it sends a reminder.

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