Article ID: 3668, created on Feb 8, 2008, last review on May 11, 2014

  • Applies to:
  • Helm 3



My HELM is installed on IP x.x.x.x

the domain is hosted on a seperate web server (IP: y.y.y.y).

I wish to change this domain from shared IP to dedicated IP

I changed the IP from HELM > Web Settings, in HELM the IP for this domain
was shown as z.z.z.z.

However, in IIS, it is still showing y.y.y.y.

Also, when we change domain to dedicated IP, the FTP's IP was not updated
as well.

This is the way that Helm works. What it does is leave the shared IP in the host headers and add the dedicated in so that both work and the site is never down to the customer during the change over.

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