Article ID: 3666, created on Feb 8, 2008, last review on Apr 18, 2012

  • Applies to:
  • Helm 3

Resolution

Problem/Summary

When you run the wizard you it fails and in the diagnostic you get an error saying that services have not been defined. You then try to set them up manually but you get this error when trying to add new services:

CIPAddress.Search error '80040403'

Unable to perform IP Address search. Please Contact support or try again.

/interfaces/standard/addservice.asp, line 34


Also, in the log you get something similar to this:

2003-09-19 11:43:41 HELMDA:modDataAccess::Execute Execution failed. SQL was:
SELECT DISTINCT Account.*
FROM Account LEFT OUTER JOIN Package ON Account.AccountNumber = Package.AccountNumber
WHERE 1=1
AND Account.AccountNumber = 'ADMIN'
ORDER BY LastName, FirstName

(Login failed for user 'helmdbuser'.)
 
 
Solution
You need to run the update again in order to update the SQL database.

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