Article ID: 3662, created on Feb 8, 2008, last review on May 10, 2014

  • Applies to:
  • Helm 3

Resolution

Problem/Summary
It is possible that you can't log into Helm and on viewing the Helm error logs it says that the "License has expired", although your license should not have expired.
 
Solution

You will need to check the following:

1) Make sure you are using the correct license key. If you previously used the trial license, make sure that your new purchased license key has replaced the trial license in the Helm Configuration Tool

2) Run the Helm Configuration Tool and go to the license tab. Click the "Update Now" button. This will force the system to check the license against the licensing servers. If the license still says that it has expired, then submit a Helm support ticket.

If the message says "Updated Successfully" then you should find that you can log into Helm ok now. However to resolve this so that it doesn't happen again, check that the Helm Licensing scheduled task is running (standard windows scheduled task). If the status shows "Could not start" or "The scheduled task did not run because an incorrect password or username was entered" then open up the properties of the scheduled task and make sure that the "Run As" information contains the appropriate administration username and the correct password. The HELM_ADMIN username and password should be fine for this.
 
Also make sure you have followed this article:
 
http://support.webhostautomation.com/index.php?_a=knowledgebase&_j=questiondetails&_i=115

3.) Make sure your system clock has the correct year on it. Clocks that do not display the current Gregorian calendar year may have issues with Helm due to the way the licensing works.
 

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