Article ID: 3657, created on Feb 8, 2008, last review on May 11, 2014

  • Applies to:
  • Helm 4


When creating a site in Helm you can get 404 or application errors when the path to the ASP engine is incorrectly configured in Helm, or these type of applications have been prohibited.
You need to check the ASP path under the Helm Web Service and make sure that it is pointing to the correct folder.
You can find the Helm Web Service here:
Home > System Settings > Servers > Your Server > Web Service

On Windows 2000, the path is commonly C:\\WINNT\\system32\\inetsrv\\ASP.DLL
On Windows 2003, the path is commonly C:\\WINDOWS\\system32\\inetsrv\\ASP.DLL

In IIS6 under the "Web Service Extensions" folder you must switch Active Server Pages to "Allowed".
Also, make sure the .asp extension is not mapped to the ASPNET dll. The standard extension for ASPNET is .aspx
For .asp you should be using the ASP.DLL file which is normally located in \\system32\\inetsrv\\ASP.DLL

Once you have configured the above points, you need to disable and then re-enable ASP in Helm for that domain, for them to take effect. To do this, go to the domain in Helm and choose Website Settings. Uncheck the ASP and ASP.NET boxes and click save to disable these features. Then to re-enable them, simply re-check the boxes and click save. The correct paths will now be updated in IIS.

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