Article ID: 3654, created on Feb 8, 2008, last review on May 8, 2014

  • Applies to:
  • Helm 3


You may find this error in the error logs when try to add a domain, email or FTP account etc.
Helm will get this error for the following reasons:

1) The remote registry service is not running. Check both the control and remote server under the Windows Services that this service is running.

2) The communication IP address is incorrect. Be sure that the IP address specified as the communication IP in Helm can be accessed from the control server and that the network adapters that are used both have File and Print Sharing enabled.

3) The Helm system account is not the same on the remote server as it is on the control server.
4.) "Client for Microsoft Networks" and "File and Printer Sharing for Microsoft Networks" services are not turned on on the network card.

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