Article ID: 3642, created on Feb 8, 2008, last review on Apr 17, 2012

  • Applies to:
  • Helm 4

Resolution

Problem

Livestats is now asking for a username and password to login to new
installations. What is this likely to be?
Solution

Is this Livestats 5, 6 or XSP?

Check the livestats service properties in Helm and make sure that the allow guest access is set to "Yes".

If Livestats 5, login as admin and check the site details to see what the user management is. If the appropriate guest user etc is in the list then you will need to consult the manufacturer.
If Livestats XSP, refer to this document:
 

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