Article ID: 3625, created on Feb 8, 2008, last review on May 10, 2014

  • Applies to:
  • Helm 4


"Unable to create database. Please try again or contact support."
This error is generated when trying to add a MySQL or MSSQL database through Helm.


The MS SQL server shows that Helm can't connect to the SQL server using the details you provided. It may be either an authentication problem (i.e. the password in the Database Service in Helm is incorrect) or a problem connecting to the service using the communication IP. Look in the error logs at
[Helm install folder]\\Helm\\Logs\\Error
to find a specific error, and then search for it in this Knowledgebase for a more detailed resolution.

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