Article ID: 3544, created on Jan 4, 2008, last review on May 5, 2014

  • Applies to:
  • Pro Control Panel Linux
  • Pro Control Panel Windows

Symptoms

We got the following notification from Ensim. Can you please let us know if this is anything we need to worry about ?

ALERT:  An instance has expired. --------------------------------------------------------------------- ADDITIONAL INFORMATION:
  License Key:              XXXXXXXXXXXXXXXXXXXXXXX
  Instance IP:              1XX.X.XXX.XX
  Instance FQDN:            xxx.xx.xx
  Instance MAC:             00-50-XX-XX-XX-XX-XX
  Expiration Date:          12/28/2007 4:36:21 AM GMT
  Last Call Home Date:      10/9/2007 11:58:43 AM GMT
  Ensim Account ID:         6XXXX
  Administrative Contact:   Somebody
  Contact Email:            somebody@somewhere.com

Resolution

The email indicates that the Ensim License Server (elm.swsoft.com) has not received any license update request from the product instance for some extended period.Please login to the server, go to the license manager and click on "Renew License". It should send a new request to the license server.
If the request fails, check if you can open http://els.swsoft.com/ from the Ensim server - maybe there is an issue with a firewall.

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