Article ID: 3463, created on Dec 4, 2007, last review on Apr 18, 2012

  • Applies to:
  • Odin Business Automation Standard 3.3

Symptoms

  • 'Status for SiteBuilder Node cannot be collected' error message is reported in HSPcomplete action log on every attempt to synchronize Sitebuilder node
  • Sitebuilder node is listed with Unavailable status

Resolution

Please use the following steps to resolve this issue:

  • in case Sitebuilder node has been recently upgraded from previous Sitebuilder versions please check this article for resolution
  • check if correct login credentials are set for Sitebuilder node on Top > Service Director > SiteBuilder Manager > Nodes > NODE_NAME screen using Login to Sitebuilder button and correct login credentials if required using Edit button.
  • check if /ServiceFacade/ directory on Sitebuilder node is protected and allow access to this directory for HSPcomplete IP-addresses. In SiteBuilder for Windows you need to configure Internet Information Services (IIS) Web Site Security settings in order to access SiteBuilder web services from HSPcomplete server
  • check if correct license is installed on Sitebuilder node and install correct license if it is required

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