Article ID: 3415, created on Nov 30, 2007, last review on Apr 18, 2012

  • Applies to:
  • H-Sphere

Resolution

Failed to create Account Error processing credit card: We can't process your order right now, because the private key isn't loaded. Please try again later. Support has been notified about this problem. Solution: The problem is that you have enabled "Credit Card Encryption", and you didn't load your private key after the last H-Sphere restart. The private key is stored in RAM (NOT ON THE DISK!) and must be uploaded every time the control panel is resarted! Related docs: http://www.psoft.net/HSdocumentation/admin/credit_card_encryption.html

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