Article ID: 3386, created on Nov 30, 2007, last review on Apr 25, 2014

  • Applies to:
  • H-Sphere

Resolution

When you debit a check payment user, the amount is subtracted from the account balance. When you debit a credit card payment user, the amount is first subtracted from the account balance, and when the credit limit is reached, all the negative balance is charged to the credit card. Once you have debited an account, you can't put the money back to the credit card, you can only credit the account balance or send this amount by check.

To debit an account once or periodically:

  1. Find the account using the Search utility.
  2. Click the Service+ icon in the Billing column next to the necessary user.
  3. Fill out the selected debit option and click Add:
    - One-time debit
    - Month based debit
    - Billing period based debit

Later on you can also view existing custom debits.

 

One-time debit

With this type of debit an account will be debited once.

Description: the title of the charge displayed in user' billing and balance statements.
Note: the comment displayed in small font in user' invoice and balance statement.
Price: debit amount.
E-mail order confirmations: email a separate billing statement for this debit.
Include taxes: apply taxes to this debit.

 

Month based debit

In this case accounts will be debited every month for regular premium services.

Description: the title of the charge displayed in user's billing and balance statementS.
Duration: when this period expires, debit charges are discontinued.
Frequency: the charge cycle; leave 1 to charge the account every month.
Start: choose one of three options when to start debiting the account:

  • on the first day of the month, pro-rated: account is debited on the 1st of each charge cycle, except for the first time. The first debit charge is conformed with the time left to the end of the charge cycle.
    Example: enabled - 20 April; frequency - 2 months; price - $6
    On 20 April the first debit charge will be applied. Account will be charged $4 ($3 for May + $1 for ten days of April). The next debit charge ($6) will be applied on 1 June.
  • on the first day of the month: account is debited on the 1st of each charge cycle. The whole debit amount is charged without being pro-rated.
    Example: enabled - 20 April; frequency - 2 months; price - $6
    On 20 April the first debit charge will be applied. Account will be charged $6. Next $6 charge will occur on 1 June.
  • right now: account is debited on the day you enabled it each charge cycle.
    Example: enabled - 20 April; frequency - 2 months; price - $6
    On 20 April the account will be debited $6. Next $6 charge will occur on 20 June, then on 20 August, and so on.

Note: the comment displayed in small font in user' invoice and balance statement
Admin note: this note won't be visible to the user, for admin's use
Price: debit amount
E-mail order confirmations: email a separate billing statement

 

Billing period based debit

In this case accounts will be debited at the beginning of each billing period for regular premium services.

Description: the title of the charge displayed in user' billing and balance statement.
Note: the comment displayed in small font in user's billing and balance statement.
Admin note: this note won't show to the user, for admin's use.
Price: debit amount.

 

View debits

Now you can views all debits you have added. Active debiting rules are listed at the top of the page:

You can remove debits by clicking the TRASH icon.

f213b9fa8759d57bee5d547445806fe7 6311ae17c1ee52b36e68aaf4ad066387

Email subscription for changes to this article
Save as PDF