Article ID: 3288, created on Nov 30, 2007, last review on May 10, 2014

  • Applies to:
  • H-Sphere

Resolution

On the user side, H-Sphere operates with three tiers:
- users
- accounts
- domains

 

Users

A user is, for the most part, nothing but a login and password to enter H-Sphere control panel. One user can have many accounts created under different plans and platforms, and switch between them without having to log in every time. For example, a user can have an account under a Unix plan for SSH access and an account under a Windows plan for ODBC and ColdFusion hosting.

H-Sphere has a service user (wwwuser) that owns the service account for hosting the service domain.

 

Accounts

H-Sphere primarily operates with accounts, not users. One account, also referred to as CP account, can be defined as an instance of a plan. One account regardless of its type (admininstrative, reseller, reseller administrative or user), requires one license. Once an account is deleted, the license gets released and can be taken by new accounts.

One user can have many accounts created under different plans and platforms, and switch between them without having to log in every time. For example, an owner of a Unix account and a Windows account under the same username will use two H-Sphere licenses. The unique thing about each account is not username, but a numeric account ID.

The four account types are:

Account Type Variations Main Functions Created FTP home directory
Administrative main admin - allows H-Sphere owner to administer the entire hosting system with administrative plan N/A
tech support - allows H-Sphere owner's support staff to manage/answer trouble tickets from customers
Reseller N/A - represents reseller as a user to the system and distributor of parent host resources
- allows reseller to create reseller administrative account
with reseller plan N/A
Reseller Administrative admin - represents reseller as an administrator to their customers
- allows reseller to distribute parent host resources grouped into plans to their customers at retail prices
from reseller account CP N/A
tech support - allows reseller's support staff to manage/answer trouble tickets from customers from reseller administrative CP with administrative plan N/A
User customer - provides H-Sphere owner and resellers with a 'medium' to distribute hosting services to customers
- allows customers to manage their sites
with user plans YES  
service - allows H-Sphere owner and resellers to manage their promotional corporate sites

 

Multiple Accounts

Depending on account's plan permissions its owner can create other accounts of the following types under the same login:

User's Original Account Type Accounts that User Can Add Under the Same Login
administrative - administrative
- user
reseller - user
- admininstrative
reseller administrative - reseller administrative
- user
user - administrative (valid only for parent host's users)
- reseller (valid only for parent host's users)
- reseller adminintrative (valid only for reseller's users)
- user

Generally, a user with several accounts can:
  * login to different accounts with one login/password
  * switch between accounts without logging in every time
  * have accounts under different plans and platforms
  * use the same billing and contact information for different accounts (optional)

In order to create a new account under the same user:

  1. Select Add Account in the User menu. You will be taken to the signup page.
  2. Follow the signup process. Note that the system suggests the contact information previously entered for the first account created under this user.  

To switch between accounts within the same user:

  1. Select Choose Account in the User menu.
  2. Click the Select icon to log into the selected account.

 

Domains

Domains represent the third tier in the end-user side hierarchy. Your customers can have as many domains as they want under their one control panel license, unless you limit the domains they can have. In terms of a web server, a domain is little more than a correspondence to a web-site. Domains within one account share one control panel (one menu tree with the same look and feel), and, having no traffic usage or disk quota of their own, are billed in bulk with the same invoices.

It is not recommended to run more than thirty or forty domains on one account, because some pages of the user control panel may become very slow or even time out when displaying the entire list of domains.

To provide registration and maintenance of the following domain types from user accounts make sure service DNS zone is registered, instant alias template is created , and there is shared or free dedicated IP on the web server .

Domain Type Explanation
second-level new standard domains registered with a domain registrar
Important: In addition to the above requirements, make sure domain registrar is configured.
transfered existing domains transfered onto one of your H-Sphere's IP
third-level new domains created based on the hosting company's service domain, e.g.user-domain.service-domain.com
stopgap not an actual domain, just FTP service; the site can be accessed from the Internet by an instant domain alias or dedicated IP
parked domain hosted elsewhere; a DNS zone mapping this domain to the IP of the server where your site is hosted.
service domain to:

To offer registration and maintenance of any of the above domain types, include the corresponding resource in the account's plan creation/edit wizard.

(in 2.5.1 Beta 3) To delete domains of a user:

  1. Find the account by domain name
  2. Click the Trash icon next to the domain you want to delete
  3. On the page that appears, chose the Delete domain option

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