Article ID: 3136, created on Nov 30, 2007, last review on May 7, 2014

  • Applies to:
  • SiteStudio

Resolution

Option 1. Check PATH_SITE_STUDIO value in ~cpanel/shiva/psoft_config/hsphere.properties file.
If URL contains domain name, all other SS conf files should contain domain name.
If it contains IP, then you can find SS conf files IP in /hsphere/shared/SiteStudio/psoft_config/ dir.

Option 2.
If in the ~cpanel/apache/logs/error_log the following message "java.sql.SQLException: Password authentication failed for user 'wwwuser' " appears when you are trying to log into, it means that incorrect password for the wwwuser is set in the masonry.properties file. It is located in /hsphere/shared/SiteStudio/psoft_config/ (DB_PASSWORD variable)
Set the correct password for the wwwuser.
You can get it by executing the following: cat ~cpanel/shiva/psoft_config/hsphere.properties | grep DB_PASSWORD | awk '{print $3}'

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