Article ID: 2889, created on Oct 29, 2007, last review on Apr 17, 2012

  • Applies to:
  • Pro Control Panel Windows

AdditionalInformation

View Knowledge
Knowledge ID 2315
Product : EnsimPro for Windows 2003
Version : 4.0.0
Topic : Hot Fixes

Title
Hotfix 13 : Installation of addons

Summary
Addresses the issue "Addon fails when IP/FQDN of the EPW 4.0.0 box is changed (without installing all addons)"

Prevention


Details

Ensim® Pro for Windows 4.0.0 Hotfix 13 Release notes

Hotfix information

  • Service:Ensim Pro for Windows - 4.0.0
  • Hotfix no:13
  • Hotfix date:11-July-2006

Download: http://download.swsoft.com/ensim/download/pro/windows/4.0.0/hotfix/13/EPW-4.0.0-Hotfix-13.zip
md5sum : 1aac30fb0fb0390a5c5897d1efeb02e9

Resolved Issues

This hotfix resolves the following issue.

  • Installation of addons.

Issue: Addon fails when IP/FQDN of the EPW 4.0.0 box is changed (without installing all addons).

Resolution: Customer changes the IP/FQDN of the EPW 4.0.0 box ( without installing all addons), and then when he adds an addon it suceeds. 

Prerequisites

Before installing this hotfix, ensure that your Ensim Pro 4.0.0 for Windows system has the following:

  • Ensim Pro for Windows 4.0.0 - hotfix 1, 2, 3, 4, 6, 7, 8, 9, 10, 11, 12

Time requirements and customer impact

It takes a few minutes to apply the hotfix. During this time, new customers cannot be provisioned, and Ensim Pro control panel is unavailable. 

Installing the hotfix

This section explains how to install the hotfix.

Pre-installation instructions

Before installing the hotfix, you need to disable server applications. This section describes the pre-installation instructions.

  1. Ensure that you have installed all hotfixes mentioned in the prerequisites section unless they are marked as optional.
  2. Open a command window and run the command iisreset /stop.
  3. Disable the EnsimProvisionEngine service by logging in to server as server administrator and performing the following steps:
        a. Click Start > Programs > Administrative Tools > then click Component Services.
        b. In the left navigation bar, expand Console Root > Component Services > Computers > My Computer > COM+ Applications
        c. Right-click EnsimProvisionEngine, then select Shut down

The pre-installation procedure is complete.

Installation instructions

After performing the steps in the pre-installation section, complete the following steps to install the hotfix.

  1. Unzip the hotfix zip file to a temporary directory.
  2. Change to the directory <install_dir>\cp\admin\bin where <install_dir> refers to the path where Ensim Pro is installed. For example, if Ensim Pro is installed in C:\Program Files\Ensim\WEBppliance, then go to C:\Program Files\Ensim\WEBppliance\cp\admin\bin directory.
  3. Back up the existing Networkconfiguration.exe file to a location other than the existing directory.
    Important: Do not rename the file and keep it in the current directory.
  4. Copy the new Networkconfiguration.exe from the temporary directory to the current directory.

Post-installation instructions

After installing the hotfix as described in the preceding section, perform the following steps to complete the hotfix installation.

  • Open a command window and run the command iisreset /start.

The hotfix installation is complete.

Removing the hotfix

You can remove (or roll back) the installed hotfix by restoring the backed up DLL files    

To roll back the hotfix installation:

  1. Login to the server as administrator.
  2. Open a command window and run the command iisreset /stop.
  3. Stop the EnsimProvisionEngine COM+ component:
        a. Click Start > Programs > Administrative Tools, then click Component Services.
        b. In the left navigation bar, expand Console Root > Component Services > Computers > My Computer >
             COM+ Applications.
        c. Right-click EnsimProvisionEngine, then select Shut down.
  4. Restore the Networkconfiguration.exe file from the backup location to the directory <install_dir>\cp\admin\bin where <install_dir> refers to the path where Ensim Pro is installed. For example, if Ensim Pro is installed in C:\Program Files\Ensim\WEBppliance, then switch to C:\Program Files\Ensim\WEBppliance\cp\admin\bin directory.
  5. Open a command window and run the command iisreset /start.

The hotfix rollback is complete.


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7/11/2006 5:38:05 AM15 10/11/2007 5:19:18 AM

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