Article ID: 2817, created on Oct 29, 2007, last review on Apr 18, 2012

  • Applies to:
  • Pro Control Panel Windows

AdditionalInformation

View Knowledge
Knowledge ID 2223
Product : EnsimPro for Windows 2003
Version : 4.0.0
Topic : Hot Fixes

Title
Hotfix 11 : Issue while provisioning FTP service

Summary
Addresses the issue "Issue while provisioning FTP service"

Prevention


Details

Ensim®Pro for Windows 4.0.0 Hotfix 11 Release notes

Hotfix information

  • Service:Ensim Pro for Windows - 4.0.0
  • Hotfix no:11
  • Hotfix date:24-April-2006

Download: http://download.swsoft.com/ensim/download/pro/windows/4.0.0/hotfix/11/WWP-4.0.0-Hotfix-11.zip
md5sum : 1a52c12c23baebaed07f850173d55e1a

Resolved Issues

This hotfix resolves the following issue.

  • Cannot add new sites.(Error while provisioning FTP service)

    Issue: Provisioning FTP service to a name-based site may fail intermittently with the error "The port number <Port Number>
    assigned to this site may already be in use. Please try again" if the port number is not specified.

    Resolution: Provisioning FTP service to a name-based site succeeds even if port number is not specified.

Prerequisites

Before installing this hotfix, ensure that your Ensim Pro 4.0.0 for Windows system has the following:

  • Ensim Pro for Windows 4.0.0 - hotfix 1, 2, 3, 4, 6, 7, 8, 9, 10

Time requirements and customer impact

It takes a few minutes to apply the hotfix. During this time, new customers cannot be provisioned, and Ensim Pro control panel is unavailable. 

Installing the hotfix

This section explains how to install the hotfix.

Pre-installation instructions

Before installing the hotfix, you need to disable server applications. This section describes the pre-installation instructions.

  1. Ensure that you have installed all hotfixes mentioned in the prerequisites section unless they are marked as optional.
  2. Open a command window and run the command iisreset /stop.
  3. Disable the EnsimProvisionEngine service by logging in to server as server administrator and performing the following steps:
        a. Click Start > Programs > Administrative Tools, then click Component Services.
        b. In the left navigation bar, expand Console Root > Component Services > Computers > My Computer >
             COM+ Applications.
        c. Right-click EnsimProvisionEngine, then select Shut down.

The pre-installation procedure is complete.

Installation instructions

After performing the steps in the pre-installation section, complete the following steps to install the hotfix.

  1. Unzip the hotfix zip file to a temporary directory.
  2. Change to the directory <install_dir>\cp\admin\bin\ where <install_dir> refers to the path where Ensim Pro is installed. For example, if Ensim Pro is installed in C:\Program Files\Ensim\WEBppliance, then go to C:\Program Files\Ensim\WEBppliance\cp\admin\bin directory.
  3. Back up the existing EnsimBackendLib.dll file to a location other than the existing directory.
    Important: Do not rename the file and keep it in the current directory.
  4. Copy the new EnsimBackendLib.dll from the temporary directory to the current directory.
  5. Change to the directory <install_dir>\pe\ProvEngine.
  6. Copy the new EnsimBackendLib.dll from the temporary directory to the current directory.
  7. Change to the directory <install_dir>\cp\admin\siteadmin\serviceComponents\filemanager\FMWeb\bin.
  8. Copy the new EnsimBackendLib.dll from the temporary directory to the current directory.
  9. Change to the directory <install_dir>\cp\admin\bin\serviceComponents\msftp.
  10. Back up the existing msftpsvcBackendServer.dll file to a location other than the existing directory.
    Important: Do not rename the file and keep it in the current directory.
  11. Copy the new msftpsvcBackendServer.dll from the temporary directory to the current directory.

Post-installation instructions

After installing the hotfix as described in the preceding section, perform the following step to complete the hotfix installation.

1.      Open a command window and run the command iisreset /start.

The hotfix installation is complete.

Removing the hotfix

You can remove (or roll back) the installed hotfix by restoring the backed up DLL files.    

To roll back the hotfix installation:

  1. Login to the server as administrator.
  2. Open a command window and run the command iisreset /stop.
  3. Stop the EnsimProvisionEngine COM+ component:
        a. Click Start > Programs > Administrative Tools, then click Component Services.
        b. In the left navigation bar, expand Console Root > Component Services > Computers > My Computer >
             COM+ Applications.
        c. Right-click EnsimProvisionEngine, then select Shut down.
  4. Restore the EnsimBackendLib.dll file from the backup location to the directory <install_dir>\cp\admin\bin where <install_dir> refers to the path where Ensim Pro is installed. For example, if Ensim Pro is installed in C:\Program Files\Ensim\WEBppliance, then switch to C:\Program Files\Ensim\WEBppliance\cp\admin\bin directory.
  5. Restore the EnsimBackendLib.dll file from the backup location to the directory <install_dir>\pe\ProvEngine.
  6. Restore the EnsimBackendLib.dll file from the backup location to the directory <install_dir>\cp\admin\siteadmin\serviceComponents\filemanager\FMWeb\bin.
  7. Restore the msftpsvcBackendServer.dll file from the backup location to the directory <install_dir>\cp\admin\bin\serviceComponents\msftp.
  8. Open a command window and run the command iisreset /start.

The hotfix rollback is complete.


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4/24/2006 9:54:19 AM38 10/11/2007 5:14:11 AM

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