Article ID: 2775, created on Oct 29, 2007, last review on Apr 18, 2012

  • Applies to:
  • Pro Control Panel Windows

AdditionalInformation

View Knowledge
Knowledge ID 2128
Product : EnsimPro for Windows 2003
Version : 4.0.0
Topic : Hot Fixes

Title
Hotfix 9 : Addresses multiple issues

Summary
Addresses multiple issues

Prevention


Details

Ensim® Pro for Windows 4.0.0 Hotfix 9 Release notes

Hotfix information

  • Product:Ensim Pro for Windows - 4.0.0
  • Hotfix no: 9
  • Hotfix date:October 11, 2005

Download:  http://download.swsoft.com/ensim/download/pro/windows/4.0.0/hotfix/9/
md5sum : 1308a28a077faf99ccc9b565e51b260d

Resolved issues

This hotfix resolves the following issues.

  • Cannot add domain - urdumbinduhstries.com - If you are having lots of IP based sites, provision of new IP based site takes lot of time or the action times out and it fails to add new site.
  • If you have lots of sites, then while deleting site, MSDE destroy fails with error "Error: MSDE destroy failed: Timeout expired.". This is because default time out period for executing a particular query is 30 seconds. As the number of sites increase, MSDE destroy queries take more than 30 seconds to finish and shows time out error.

Prerequisites

Before installing this hotfix, ensure that your Ensim Pro 4.0.0 for Windows system has the following:

·         Ensim Pro for Windows 4.0.0 - hotfix 1, 2, 3, 4, 5, 6, 7, 8

Time requirements and customer impact

It takes a few minutes to apply the hotfix. During this time, new customers cannot be provisioned, and Ensim Pro control panel is unavailable. 

Installing the hotfix

This section explains how to install the hotfix.

Pre-installation instructions

Before installing the hotfix, you need to disable server applications. This section describes the pre-installation instructions.

  1. Ensure that you have installed all hotfixes mentioned in the prerequisites section unless they are marked as optional.
  2. Disable the EnsimProvisionEngine services by logging in to server as server administrator and performing the following steps:
        a. Click Start > Programs > Administrative Tools > then click Component Services.
        b. In the left navigation bar, expand Console Root > Component Services > Computers > My Computer > COM+ Applications
        c. Right-click EnsimProvisionEngine, then select Shut down
  3. Disable Internet Information Server by logging in the server as server administrator and performing the following steps:
        a. Click Start > Programs > Administrative Tools, then click Internet Services Manager.
        b. In the Internet Information Services window, click the name of the server.
        c. Right-click Default Web Site, then click Stop 

The pre-installation procedure is complete

Installation instructions

After performing the steps in the pre-installation section, complete the following steps to install the hotfix.

  1. Unzip the hotfix zip file to a temporary directory.
  2. Change to the directory <install_dir>\pe\ProvEngine where <install_dir> refers to the path where Ensim Pro is installed. For example, if Ensim Pro is installed in C:\Program Files\Ensim\WEBppliance, then switch to C:\Program Files\Ensim\WEBppliance\pe\ProvEngine directory.
  3. Back up the existing EnsimBackendLib.dll file to a location other than the existing directory.
    Important: Do not rename the file and keep it in the current directory.
  4. Copy the new EnsimBackendLib.dll from the temporary directory to the current directory.
  5. Change to the directory <install_dir>\cp\admin\siteadmin\serviceComponents\filemanager\FMWeb\bin. Copy the new EnsimBackendLib.dll from the temporary directory to the current directory.
  6. Change to the directory <install_dir>\cp\admin\bin. Copy the new EnsimBackendLib.dll from the temporary directory to the current directory.
  7. Change to the directory <install_dir>\cp\admin\bin\services\WebHosting.
  8. Back up the existing WebHosting.dll file to a location other than the existing directory.
    Important: Do not rename the file and keep it in the current directory.
  9. Copy the new WebHosting.dll from the temporary directory to the current directory.
  10. Change to the directory <install_dir>\cp\admin\bin\serviceComponents\msde.
  11. Back up the existing MSDEBackend.dll file to a location other than the existing directory.
    Important: Do not rename the file and keep it in the current directory.
  12. Copy the new MSDEBackend.dll from the temporary directory to the current directory.
  13. If you are facing issue mentioned in PR 50302, then you will need to do the following.
        a. Open the registry editor. 
        b. In the editor window expand HKEY_LOCAL_MACHINE > SOFTWARE > Ensim > WEBppliance 
        c. Right click WEBppliance, point to new and click string value. 
        d. Rename the string value to CommandTimeOut 
        e. Double click CommandTimeOut, specify the timeout period in seconds in the value data textbox and click ok. 
            Note: Default timeout is 30 seconds. Timeout period should be more than 30 seconds. Set this value such that MSDE destroy doesn't timeout.

Post-installation instructions

After installing the hotfix as described in the preceding section, perform the following steps to complete the hotfix installation.

1.      Enable Internet Information Server by performing the following steps on the server:

a.      Log in to the server as server administrator.

b.      Click Start > Programs > Administrative Tools, then click Internet Services Manager.

c.      In the Internet Information Services window, click the name of the server. 

d.      Right-click Default Web Site, then click Start.

Removing the hotfix

    You can remove (or roll back) the installed hotfix by restoring the backed up DLL files

To roll back the hotfix installation:

  1. Login to the server as administrator.
  2. Open a command window and run the command iisreset /stop.
  3. Stop the EnsimProvisionEngine COM+ component. Open Start > Program > Administrative Tools > Component Services
    Navigate to : Computers > My Computer > COM+ Application > EnsimProvisionEngine. Right Click > Shut Down
  4. Restore the EnsimBackendLib.dll file from the backup location to the directory <install_dir>\pe\ProvEngine where <install_dir> refers to the path where Ensim Pro is installed. For example, if Ensim Pro is installed in C:\Program Files\Ensim\WEBppliance, then switch to C:\Program Files\Ensim\WEBppliance\pe\ProvEngine directory.
  5. Restore the EnsimBackendLib.dll file from the backup location to the directory <install_dir>\cp\admin\siteadmin\serviceComponents\filemanager\FMWeb\bin.
  6. Restore the EnsimBackendLib.dll from the backup location to the directory <install_dir>\cp\admin\bin.
  7. Restore the WebHosting.dll file from the backup location to the directory <install_dir>\cp\admin\bin\services\WebHosting.
  8. Restore the MSDEBackend.dll file from the backup location to the directory <install_dir>\cp\admin\bin\serviceComponents\msde.
  9. Open a command window and run the command iisreset /start.

The hotfix rollback is complete.

 


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10/11/2005 3:02:46 AM94 10/11/2007 5:32:52 AM

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