Article ID: 2465, created on Oct 29, 2007, last review on May 10, 2014

  • Applies to:
  • Pro Control Panel Windows

AdditionalInformation

View Knowledge
Knowledge ID 1234
Product : WEBppliance for Windows
Version : 3.0
Topic : FAQ

Title
Mails sent via Mailmax bounce back with the following error message.

Summary
Mails sent via Mailmax bounce back with the following error message.

Prevention


Details
Solution:

Ensim no longer supports MailMax, please contact SmartMax for assistance.

Mails sent via mailmax bounce with the specific error message

Sorry, your message to abc@abc.com could not be delivered. The specific error is:

Connection to mail server timed out. The retry limit has been exceeded.
This is permanent error, and the message will not be retried any further.

The above error occurs due to a bug in the quemax service of mailmax.

In order to apply this patch, you need to do the following:

1. Open up command prompt
2. Run "net stop quemax"
3. Wait for couple of minutes
4. Make sure that quemax.exe is no more shown in Task Manager
5. Go to c:\program files\mailmaxse" directory
6. Rename quemax.exe to some other name say quemax.exe.old
7. Copy quemax.exe in the patch in c:\program files\mailmaxse directory
8. Run "net start quemax" command


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Last ModifiedUsageSatisfiedLast Used
8/20/2004 1:53:59 PM14 10/11/2007 10:53:13 PM

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