Article ID: 2439, created on Oct 29, 2007, last review on May 10, 2014

  • Applies to:
  • Pro Control Panel Windows

AdditionalInformation

View Knowledge
Knowledge ID 1205
Product : WEBppliance for Windows
Version : 3.0
Topic : FAQ

Title
Installation hangs during the install of MySQL.

Summary
Installation hangs during the install of MySQL.

Prevention


Details
Solution:

This issue happens with setup programs created using older versions of installshield. MYSQL setup program uses installsheild.

Conditions
==========

1. WWP 3.0 installation hangs forever
2. The last lines in c:\ensimwwpsetup.log shows that it has hung while
installing mysql.msi
3. Task manager shows a NTVDM.EXE process and setup.exe is seen as a
subprocess inside this
4. The c:\mysqlfiles directory contains all the mysql setup files.

NOTE: Apply the following workaround *only if* all above conditions are met

Workaround
==========

1. Open up a *new* terminal service connection
2. Open up command shell.
3. Switch to c:\mysqlfiles directory
4. Run setup.exe /s -f1setup.iss
5. Wait for 2/3 minutes
6. Make sure setup.log is generated in c:\mysqlfiles
7. Open task manager and kill the NTVDM.EXE process (containing setup.exe as
a subprocess)

After this, the hung WWP installation should proceed and get installed
without any issues.


Attachments


Related Knowledge

Related Links
 
Last ModifiedUsageSatisfiedLast Used
8/20/2004 1:56:00 PM14 10/11/2007 10:50:02 PM

8e19bcddff0cc55cafe80c841132ca59 3ccb419cf98083f3bb45808fba8dbc7c 6311ae17c1ee52b36e68aaf4ad066387

Email subscription for changes to this article
Save as PDF