Article ID: 2113, created on Aug 22, 2007, last review on Jan 12, 2015

  • Applies to:
  • Odin Business Automation Standard

Symptoms

The following error is shown when trying to install PBA-S:

    No products match current OS installation

Cause

There are two possible reasons for such error:

  1. Operating System (OS) installed is not supported by Parallels Business Automation - Standard (PBA-S).
  2. Some RPM dependencies cannot be resolved automatically.

Resolution

1. OS installed is not supported by Parallels Business Automation - Standard (PBA-S).

Verify the list of supported operating systems in Installation Guide: Hardware And Software Requirements.

2. Some RPM dependencies cannot be resolved automatically.

Some packages PBA-S requires could be not installed or their versions do not satisfy PBA-S requirements. In order to fix this issue please do the following:

a) Check the file "/tmp/product_installer.log" for unresolved dependencies.

For example, the file "/tmp/product_installer.log" may contain the following entry:

INFO: Package hspc-release-3.3.1-06.07.swsoft has following unresolved dependencies:
    openssh-server >= 3.9p1
    DEBUG: <=====
    WARNING: [Autoinstaller] No record found in the info file. The OS installed or its configuration is not compatible with HSPcomplete requirements

The entry above means that the "openssh-server" package is either not installed or installed with the wrong version.

b) Install all packages required by PBA-S or remove the conflicting packages. In the example above, openssh-server should be installed.

c) Before you continue with the PBA-S installation, you need to remove the following Perl modules:

# rpm -e perl-Digest-MD5 --nodeps
# rpm -e perl-Storable --nodeps  
# rpm -e perl-Filter --nodeps  

d) Continue PBA-S installation according to the Installation Instructions.

Search Words

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