Article ID: 1950, created on Jun 19, 2007, last review on May 7, 2014

  • Applies to:
  • Operations Automation


The task 'Send test message for mailname <MAILNAME>' or 'Send configuration of mailname <MAILNAME> to '' fails with SMTP error.


MailMessenger service controller cannot send email due to misconfiguration.


Check MailMessenger service controller configuration in the POA Provider Control Panel:

In System Director > Configuration Manager > Service Controllers > MailMessenger > Configuration

Mail server name:
Default sender:

These values are set when POA management node installed.

POA should be able to send mail from POA management node via the configured server.

  1. Provider should change values to allow relay.

  2. Check it using e.g. telnet utility on the POA Management Node:

    ~# telnet 25
    Connected to hostname.
    Escape character is '^]'.
    220 ESMTP Sendmail 8.13.1/8.13.1; Sun, 17 Jun 2007
    17:35:34 +0700
    mail from:
    250 2.1.0 Sender ok
    250 2.1.5 Recipient ok
  3. Restart the failed task.

How to configure relay

a) for Sendmail:

Append following line to file /etc/mail/access

<POA_management_node_IP> RELAY

Execute as privileged user:

~# cd /etc/mail
~# make

b) using POA Qmail:

Append following line to file /usr/local/qmail/shared/control/whitelist


Search Words

not receiving password reset emails




5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF