Article ID: 1846, created on May 14, 2007, last review on May 1, 2014

Symptoms

When trying to change permissions on one or more folder/file using the  Plesk File Manager the following error message is displayed:

FileManager::get_file_info_wrapper() failed: filemng util failed: Unhandled exception

Cause

Most likely the Plesk Management Service has lost necessary information from cache.

Resolution

The service needs restarting to recover the currect functionality.

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