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Article ID: 132767, created on Jun 11, 2018, last review on Jun 11, 2018

  • Applies to:
  • Operations Automation 7.3

Symptoms

An Office 365 Upgrade Order failes with:

Change Service Plan failed: Parallels Operations Automation error #error_code #0, extype_id #1, module_id #Common, Internal error: APSC: Configuring: resource 42144ad7-8b45-4456-959b-b7e847f38290
 of type 'tenants' (http://www.parallels.com/Office365/Tenant/1.9) for APS application 'Office 365-18.1-171': A property has invalid data... .

In sitelog the following error is registered:

2018-05-31 11:34:21,252 [   7] DEBUG flow: Updating the billing profile of the customer tenant 42144ad7-8b45-4456-959b-b7e847f38290...
2018-05-31 11:34:21,954 [   7] ERROR aps_endpoint: Error occured during customer updating.
Partner Exception:
Error Category: BadInput
Service Error Payload:
Error code: 0
Error message: A property has invalid data.
Error data:
property_name: email
details: Invalid type. Expected String but got Null.

Context: Request Id: cd67af8a-5fe0-4db3-86c2-27d9750c3f7b, Correlation Id: 10e7a74e-6875-4160-ae31-7e70099ca95f
, Locale: en-US
Base Description: Microsoft.Store.PartnerCenter.Exceptions.PartnerException: A property has invalid data.
   at Microsoft.Store.PartnerCenter.PartnerService.SynchronousExecute[T](Func`1 operation)
   at Parallels.Office365.Gateway.ServiceProvider.PC.PcCustomerManager.Update(CustomerArg arg) in c:\inetpub\wwwroot\Office365GatewayApplication01\App_Code\ServiceProvider\PC\PcCustomerManager.cs:line 211

Cause

The Billing Profile of the customer has empty email address in MS Partner Center.

Resolution

  1. Log in to MS Partner Center
  2. Go to Dashboard
  3. Find the client by its name or domain, click it
  4. In the left pane click Account
  5. Edit Bill-to info and specify the correct email
  6. Resubmit the failed order.

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