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Article ID: 132765, created on Jun 11, 2018, last review on Jun 11, 2018

  • Applies to:
  • Operations Automation 7.3
  • Business Automation 7.3

Symptoms

A Subscription Service was not started after its Service Plan was changed. The entries like below can be found in the Subscription Service Status History:

1112236     Service Plan was changed to "New Plan"  Running     02-Jun-2018 20:37:11
1112235     Subscription Service Plan change started.   Changing Plan   04-Jun-2018 20:35:51
1112234     Service has been stopped.   Stopped     01-Jun-2018 02:45:50
1112233     Service Stopping: Automatical Synchronization: Stop Service Overusage of resource #1000002  Stopping    01-Jun-2018 02:45:50

The Subscription status on Billing side is Active/Running, while on OA side it is Disabled

Cause

The issue is caused by #PBA-34768.

Resolution

Please contact your Technical Account Manager or a member of Pooled Technical Associates Team to clarify status of the software-related issue.

As a workaround, please, enable the subscription via API using pem.enableSubscription method.

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