Search Engine: Elastic

Article ID: 132714, created on May 31, 2018, last review on Jun 12, 2018

  • Applies to:
  • Operations Automation 7.3

Symptoms

  1. Attempt to load custom Daily usage report in CCPv2 for Azure CSP Subscription finishes with error:

    Unexpected token < in JSON at position 0
    
  2. In pui.log on UI host error Java OutOfMemory error appears. For example:

    05:31:25.419 [default task-199] DEBUG c.o.a.s.booster.ejb.APSBoosterBean - request: '/aps/2/resources/67d431b8-41e6-49ac-a73a-5d88bfeebedd/consumption_history?from=2018-03-27T00%3A00%3A00.000Z&to=2018-04-26T23%3A59%3A59.000Z&sync_with_bi
    lling_time=true' Actor: ACCOUNT:1000012345
    ...
    05:32:47.186 [default task-199] INFO  EJB - CustomOperationProcessorRemote::process <<< exit [81763 ms]
    ...
    05:32:49.116 [default task-199] DEBUG c.p.p.c.c.a.APS2ProxyServletResources - Request failed
    javax.ejb.EJBException: WFLYEJB0442: Unexpected Error
    ...
    Caused by: java.lang.OutOfMemoryError: Java heap space
    

Cause

Java Out of Memory issue appears if connector returns huge data. For example, a lot of consumption records for Azure CSP Subscription.

The behavior is recognized as a software issues #APS-45418 and #APSA-19925.

Resolution

Currently there is no workaround for the issue. Contact TAM or PTA (pta@odin.com) to request a fix for the issue.

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