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Article ID: 132510, created on Apr 16, 2018, last review on Apr 16, 2018

  • Applies to:
  • Business Automation 7.3

Symptoms

A Change Order to switch a Subscription Service plan fails with the error like below:

 Change Service Plan failed: Parallels Operations Automation error. Resource overusage attempt #error_code #2005, extype_id #100, module_id #ResourceManagement, Resource overusage attempt (subscription #1000066, usage 2, limit 1).. .

However the Resource usage does not exceed a sum of its Included and Additional amount.

The Change Order is question was placed from CCPv2 and the destination Service Plan Resource Rate of the Resource mentioned in the error message has Show in CP option set to No.

Cause

The issue is caused by #PBA-84376 "Additional amount is not taken into Account placing an Order to Change a Service Plan from CCPv2 if Show in CP set to No in destination Plan"

Resolution

Please contact your Technical Account Manager or a member of Pooled Technical Associates Team to clarify status of the software-related issue.

As a workaround please perform the steps below:

  1. Set Show in CP option set to Yes in the destination Service Plan Resource Rate
  2. Cancel current Change Order and place a new one

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