Search Engine: Elastic

Article ID: 132507, created on Apr 16, 2018, last review on Apr 16, 2018

  • Applies to:
  • Business Automation

Symptoms

The domain registration sales order fails with error message:

Description or error message text : Registering domain in external source failed. Table Name Servers Source doesn't contain row with id Int32(NULL)

Cause

Empty value in the BA database for the domain service template value "Name servers will be acquired automatically at the time of domain registration from the source defined."

Resolution

  1. Navigate to the template, e.g.: Home > Products > Service Templates > #100011 .fashion domains
  2. Click Edit
  3. Choose the proper value for Name servers will be acquired automatically at the time of domain registration from the source defined.
  4. Click Save
  5. Resubmit failed order for provisioning

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