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Article ID: 132370, created on Mar 13, 2018, last review on Mar 13, 2018

  • Applies to:
  • Business Automation 7.3

Symptoms

After upgrade to Odin Automation Premium Billing 7.3 Order Placed Notifications are not sent to an Account.

In Home > System > Settings > Notifications > Common Notification Settings there is a Notification Template set for Pro Forma Invoice PDF Template.

The following entries can be seen in billing.scheduler.log:

[18-03-06 16:31:38.274 MESSAGE_Obj RQ1056311 TH08687 NTE] Finished method MESSAGE.OrderNotification(user = 1, SID = 52921, lang = en, request = 1056311, localObject = 0, transaction = 1120147 (HP))
[18-03-06 16:31:38.274 ADict       RQ1056311 TH08687 NTE] Language::get("type mismatch for element #6: expected String(EMPTY), given ID::INT") = NOTFOUND
[18-03-06 16:31:38.274 MESSAGE_Obj RQ1056311 TH08687 NTE]       ExceptionResult: type mismatch for element #6: expected String(EMPTY), given ID::INT; Details: [../composite/parser.cpp:13] type mismatch for element #6: expected String(EMPTY), given ID::INT

Cause

The issue is caused by PBA-84133 "Notifications with PDF attachments are not sent if Pro Forma Invoice PDF Template is enabled"

Resolution

Please contact your Technical Account Manager or a member of Pooled Technical Associates Team to clarify status of the sotware-related issue.

There are two possible workarounds.

The first one is to disable Pro Forma Invoice PDF Template in Home > System > Settings > Notifications > Common Notification Settings.

Alternatively PDF notifications can be disabled for an Account. To perform this, please, follow the steps below:

  1. Login under the affected Account to CCPv1
  2. Switch to Account tab
  3. Go to Account Settings > Manage Notifications > Copies of Orders and Notifications about Operations with my Orders
  4. Unmark Pdf format checkbox and click Save

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