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Article ID: 132369, created on Mar 13, 2018, last review on Mar 13, 2018

  • Applies to:
  • Operations Automation 7.2
  • Operations Automation 7.3

Symptoms

  1. Attempt to create/backup/ delete VEs on the HW node fails.

  2. Servers could not be fully created or deleted from the node. They have status Failed to delete in PCP.

  3. The following error could be found in /var/log/pa/vps.log on Instance Manager node:

    2018-02-01 12:34:56,876 () ERROR VeOperationTask [Shared executor thread #11 @1 @INTERACTIVE] - VE operation failed
    java.lang.reflect.UndeclaredThrowableException: null
            at com.sun.proxy.$Proxy92.delete_ve_cb(Unknown Source) ~[na:na]
            at com.parallels.c2u.vm2vf.VF.deleteVe(VF.java:499) ~[im.jar:na]
            ....
            at java.lang.Thread.run(Thread.java:745) ~[na:1.8.0_112]
    Caused by: java.lang.reflect.InvocationTargetException: null
            at sun.reflect.GeneratedMethodAccessor4391.invoke(Unknown Source) ~[na:na]
            ... 19 common frames omitted
    Caused by: com.parallels.c2u.vm2vf.rpc.OpenCircuitException: node (10.100.10.10) did not receive heartbeat for 344360255 ms
    

Cause

The service PACI-vm2vf is not active on the destination PCS node (10.100.10.10).

Resolution

Start service PACI-vm2vf on HW node as follows:

# service PACI-vm2vf start

31987597efff5a3a9ce779cc203bbe5e caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 5356b422f65bdad1c3e9edca5d74a1ae 1941880841f714e458ae4dc3d9f3062d dd79f16c76b9dca75205ab5e9f5465ea

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