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Article ID: 132364, created on Mar 10, 2018, last review on Mar 10, 2018

  • Applies to:
  • Operations Automation

Symptoms

An attempt to add Mail Forwarding using pem.cqmail.addMailForwarding API call finishes with the error:

<?xml version="1.0" encoding="UTF-8"?><methodResponse><fault><value><struct><member><name>faultCode</name><value><int>-1</int></value></member><member><name>faultString</name><value><string>org.omg.CORBA.UNKNOWN: </string></value></member></struct></value></fault></methodResponse>

The following self-explanatory error message can be seen in /var/log/pa/core.log:

Mar 10 08:57:06.993 : ERR [openapi:1234567 1:10111:1f56df2fe730 lib ]: [ before_completion] ExSystem: module_id:'QmailCluster', ex_type_id:'1234',Message:'You should enable storage or forwarding for the email.', deprecated_codes = (0, 0), properties = { mailname_id: '123456', }

Cause

Mail Forwarding is in "Disabled" state in CCP > Mail > mailbox_name > Forwarding > General > Forwarding State.

Resolution

Enable Forwarding in CCP > Mail > mailbox_name > Forwarding > General.

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