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Article ID: 132362, created on Mar 9, 2018, last review on Mar 9, 2018

  • Applies to:
  • Operations Automation

Symptoms

Sales order for Office 365 license provisioning fails with the following error message:

    Service Creation Failed: Parallels Operations Automation error #error_code #0, extype_id #1, module_id #Common, Internal error: APSC: Unauthorized..

Cause

Office 365 Endpoint BackNet IP is not added in Public API allowed networks and API connections are set to be accepted only from the allowed IP list.

Resolution

Add Office 365 Endpoint BackNet IP in Allowed networks:

Provider CP > System > Settings > Integration > Public API > Allowed Networks

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