Search Engine: Elastic

Article ID: 132046, created on Jan 10, 2018, last review on Jan 10, 2018

  • Applies to:
  • Operations Automation 6.0

Symptoms

Provisioning of change order on Web hosting resources fails with the following message:

[ ProFTPD::ProFTPD_impl::doUnprovideResources] {module_id="db_service"; code="1"} '' while ''

On target subscription only 'ProFTPD domain services' and 'FTP on shared IP' have non-zero usage. BA sends to OA pem.setResourceTypeLimits call and among other parameters, limits are set to 'ProFTPD domain services' = 1, 'FTP on shared IP' = 0, 'FTP on exclusive IP' = 0.

Cause

Incorrect resource downgrade configuration: FTP should be hosted either on shared, or on exclusive IP, so one of these resources is required. Attempt to unprovision of both IP resources will result an error.

Resolution

Modify resource configuration, so change order will either unprovision both 'ProFTPD domain services' and 'FTP on shared IP' resources, or none of them.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

Email subscription for changes to this article
Save as PDF