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Article ID: 131999, created on Jan 2, 2018, last review on Jan 2, 2018

  • Applies to:
  • Business Automation

Symptoms

"Advanced Options" (whois enabling and contacts management) is not displayed for some of the domains in CCP v2.

Cause

Advanced Options are not displayed for free domains (purchased for free, without setup/recurring/renewal fee). There are two related bugs - #POA-114240 ("Advanced options" tile is not displayed in CCPv2 for domains ordered with 100% promotion) and #POA-113755 ("Domain can not be fully managed after free transfer").

Resolution

Unless the bugs are fixed - use CCP v1 or perform the requested operations from the provider's/reseller's control panel by the customers requests.

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