Search Engine: Elastic

Article ID: 131870, created on Dec 6, 2017, last review on Dec 6, 2017

  • Applies to:
  • Operations Automation 7.2

Symptoms

After upgrade to OA 7.x it was found that all tasks Update SpamAssassin white/black lists of mailbox # fail with the following error message:

lstat /var/spamassassin/tb/c/97295/.spamassassin/user_prefs: No such file or directory (errno 2)

This file is not present on spamassassin host, however '.spamassasin' directory is in place. All services are configured correctly and started as usual.

Cause

Not complete follow of spamassassin migration procedure, some steps in 'Restore' sections have been missed.

In particular, the following command was not executed:

/usr/local/pem/bin/spamassassin_ctl -f /usr/local/pem/etc/pleskd.props dumpServiceConfig <Application ID>

That is why user preference files were not generated for customers' mailboxes.

Resolution

Repeat 'Restore' procedure described in documentation. It is safe to do even if some steps have been performed earlier: configuration files will be generated from OA database.

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