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Article ID: 131862, created on Dec 5, 2017, last review on Dec 5, 2017

  • Applies to:
  • Operations Automation 7.2

Symptoms

An Order placed from the Online Store fails with the following error:

Service Creation Failed: Odin Automation service was not created. Unable to bind Domain

In the Subscription Service Status History it can be seen that the first time provisioning failed with the following error:

Service Creation Failed: Odin Automation service was not created. ERROR: duplicate key value violates unique constraint "PEMDomain_PK" DETAIL: Key ("DomainName")=(domain.tld) already exists.

Cause

The issue is caused by #PBA-83304 "Impossible to provision two hosting subscriptions with a domain in one Sales Order"

Resolution

Please contact your Technical Account Manager or a member of Pooled Technical Associates Team to clarify status of the software-related issue.

For a workaround, please, contact Odin Technical Support

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