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Article ID: 131772, created on Nov 14, 2017, last review on Nov 14, 2017

  • Applies to:
  • Business Automation 7.2

Symptoms

An Account was put on Credit Hold automatically by the system. Further a Provider temporary released the Account from the Hold until a specific date and outstanding invoices were paid.

However on the specifed date the Account was put back on the Credit Hold, despite of the fact that at that moment it did not have any overdue invoices.

Cause

The issue is caused by #PBA-82965 "Released account was put back on hold without checking if there are overdue invoices"

Resolution

Please contact your Tehnical Account Manager or member of Pooled Technical Associates Team to clarify status of the software-related issue.

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