Customer has several subscriptions provisioned, data between OA and BA is consistent. However, these subscriptions are not displayed on CCPv2 subscriptions summary screen (CCPv2 > Account > Subscriptions). Message
No data is shown instead.
In browser console one could fond the following failed request:
This very request could be found in
core.log finished with
500 Internal Error and the following stack trace:
com.parallels.pa.service.bss.sm.ejb.SubscriptionManagementProxyBean.listSubscriptionsWithTaxesjavax.ejb.EJBException: Unreachable code at com.parallels.pa.service.bss.sm.domain.Subscription.getPlanPeriod(Subscription.java:407) at com.parallels.pa.service.bss.sm.rest.BssSubscription.<init>(BssSubscription.java:205) at com.parallels.pa.service.bss.sm.rest.BssSubscription.<init>(BssSubscription.java:233) at com.parallels.pa.service.bss.sm.ejb.SubscriptionManagementProxyBean.listSubscriptions(SubscriptionManagementProxyBean.java:570) at com.parallels.pa.service.bss.sm.ejb.SubscriptionManagementProxyBean.listSubscriptionsWithTaxes(SubscriptionManagementProxyBean.java:269)
Any of "Running" subscriptions could be obtained via the request:
Customer also has several subscriptions in "Terminated/Removed" status and they are not available with the query above.
One or several subscriptions have been created via BA API with predefined parameters of "Period" and "PediodType" which do not correspond with the values defined in their plan properties.
Please contact Odin Technical Support in order to resolve the inconsistency.