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Article ID: 131291, created on Aug 11, 2017, last review on Aug 11, 2017

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Plesk Client

DNS changes made in OBAS CP for a Plesk Domain or Plesk Client subscription containing IDN characters are not propagated to OBAS DNS Zone tab corresponding domain. As a result updated records are not propagated to registered name servers.

The following record can be found in /var/log/hspc/hspc.log:

[2017/05/02 17:35:24] [FATAL] [7176] [HSPC::Exc::Mysql::new] DBD::mysql::st execute failed: Illegal mix of collations (latin1_swedish_ci,IMPLICIT) and (utf8_general_ci,COERCIBLE) for operation '=' at /usr/lib/perl5/site_perl/5.8.8/HSPC/WebDB.pm line 286.
17-05-02_17-35-24 for details)`,`skin`.`owner_id` AS `owner_id`,`skin`.`skin_id` AS `id`,`skin`.`title` AS `title`,`skin`.`enabled` AS `enabled` FROM (`cu_skin` `skin`)  WHERE `skin`.`skin_id`='1' (latin1_swedish_ci,IMPLICIT) and (utf8_general_ci,COERCIBLE) for operation '=' at /usr/lib/perl5/site_perl/5.8.8/HSPC/WebDB.pm line 286.

Cause

Such behavior was classified as software issue PBAS-29521 and was fixed in OBAS 4.5.3 release.

Resolution

To resolve the issue, please upgrade to 4.5.3 OBAS version as described in How to upgrade OBAS system to the latest available version.

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