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Article ID: 131282, created on Aug 11, 2017, last review on Aug 11, 2017

  • Applies to:
  • Business Automation 7.0
  • Business Automation 7.1

Symptoms

Resource upgrade wizard fails to proceed with order placement showing the error message:

designProratedDowngradeOrdDet: resource lines have different amount value within period

designProratedDowngradeOrdDet: resource lines have different amount value within period

Cause

This behaviour is confirmed as software-related issue #PBA-81582. It affects subscriptions with billing model "Before Subscription Period" that have a resource rate whose Recurring had been changed recently.

Resolution

Contact your Technical Account Manager or Pooled Technical Associate Team at pta@odin.com to clarify the status of #PBA-81582.

To fix already affected subscription please contact Odin Technical Support.

See also

It is also possible to get the mentioned error message for Change Orders. Detailed information can be found in KB #130768.

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