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Article ID: 131280, created on Aug 10, 2017, last review on Nov 1, 2017

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 7.1

Symptoms

"Provisioning "Subscription" for APS application Office 365" task fails:

"code": 500,
"message": "GRAPH API Error: Another object with the same value for property proxyAddresses already exists.",

Cause

This behavior has been reported to Odin Development team as request #APSA-19112: "GRAPH API Error: One or more properties contains invalid values" in order to avoid provisioning errors.

In fact, two or more customer's users on the Microsoft Cloud side has the same ProxyAddresses property value filled. It could be checked using the following cmdlet:

PS C:\> Get-MsolUser -TenantId 32e9e-...-bc4b9c  -UserPrincipalName user@example.com | select Objectid,ProxyAddresses | fl

In case AD Synchronization feature is enabled on the MOP side for affected - this property cannot be modified manually.

Resolution

Please contact pta@odin.com or TAM to trace the status of the issue.

In order to apply workaround for this case try to contact end customer in order to modify the ProxyAddresses property of the affected user in their local Active Directory catalog.

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