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Article ID: 131135, created on Jul 12, 2017, last review on Aug 2, 2017

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.4

Symptoms

Sales Order for Hosted Exchange fails with the following error:

Could not find the following Exchange 2013 services for provisioning: Exchange2013Mailstore (mailboxes), Exchange2013Mailstore (public folders), Exchange2013SMTP, Exchange2013SMTPAuth, Exchange2013OAB, Exchange2013POP3, Exchange2013IMAP4, Exchange2013Protocols, Exchange2013Autodiscover. Please check the following requirements are met:...

The exact error message could be found in poa.log:

INF [1:3928:1648:11725 1:5456:7e8 Exchange]: [txn:975161 Plesk::Exchange::Utils::ServiceFilter::filterUnacceptableDomains] [Service selection] AD domain 'domain.tld' excluded because it does not have required service with type 'Exchange2013UM'

or:

INF [openapi:192.168.234.45:14061 1:29788:eabddb70 Exchange 170435357]: [ Exchange::Utils::ServiceFilter::filterUnacceptableDomains] [Service selection] AD domain 'ex13admin.local' excluded because it does not have required service with type 'Exchange2013SMTPAuth'

Cause

In case Exchange2013UM service error: Customer included Voice Access resource in Service Plan (Service Template). Voice Access is supported only in Exchange 2007.

In case Exchange2013SMTPAuth service error: Customer is not installed required package on CAS server.

Resolution

In case Exchange2013UM service error: Voice Access Resource Type limit should be set to "0" in the Service Template.

In case Exchange2013SMTPAuth service error: install required package on CAS server as per Installing Exchange2013SMTPAuth Service Package

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