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Article ID: 131124, created on Jul 11, 2017, last review on Jul 17, 2017

  • Applies to:
  • Operations Automation 6.0


Login attempt fails with incorrect password error when Shared Secret contains & (ampersand) symbol.

Steps to reproduce:
1. Settings > Security > Setup > Authorized Networks > Shared Secret.
2. Set shared secret with ampersand symbol. Example: eXaM&pl3
3. Try to login with shared secret ( Login to Odin Automation Control Panel With Shared Secret )


The behavior is caused by software issue #POA-112047. The fix is planned to be included in one of the future product updates. Contact your Technical Account Manager or PTA team ( to trace the status of #POA-112047.


  1. Generate new shared secret without ampersand.

  2. If generating new shared secret is not acceptable, ampersand symbol might be html-encoded on login link:

    Use %26 instead of &, as follows:

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

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