Search Engine: Elastic

Article ID: 131007, created on Jun 16, 2017, last review on Jun 16, 2017

  • Applies to:
  • Operations Automation


An upgrade order is placed to purchase additional CRM storage (or some other kind of storage) units, but the add-on amount is not increased in the Microsoft Online Portal.

Office 365 Endpoint sitelog contains these messages:

2016-07-27 15:41:20,826 [  42] DEBUG flow        : Need to create subscription for  offer fbf0328a-8b0f-47a6-9483-dc2b36183fce = 10
2016-07-27 15:41:20,826 [  42] DEBUG flow        : No appropriate parent subscription found.

Possible add-on parents show 2 licenses:


The usage for both licenses on subscription is 0.


The add-on limit can only be increased, when the parent license is available on the subscription


Examine the subscription resources and make sure the parent license is provisioned.

If the amount is 0 in Billing, place an upgrade order to include the parent license.

If the amount is not 0 in Billing, but 0 in Operations, edit subscription resources and increase the limit for the required license resource.

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