Search Engine: Elastic

Article ID: 131007, created on Jun 16, 2017, last review on Jun 16, 2017

  • Applies to:
  • Operations Automation

Symptoms

An upgrade order is placed to purchase additional CRM storage (or some other kind of storage) units, but the add-on amount is not increased in the Microsoft Online Portal.

Office 365 Endpoint sitelog contains these messages:

2016-07-27 15:41:20,826 [  42] DEBUG flow        : Need to create subscription for  offer fbf0328a-8b0f-47a6-9483-dc2b36183fce = 10
2016-07-27 15:41:20,826 [  42] DEBUG flow        : No appropriate parent subscription found.

Possible add-on parents show 2 licenses:

possible_parents

The usage for both licenses on subscription is 0.

Cause

The add-on limit can only be increased, when the parent license is available on the subscription

Resolution

Examine the subscription resources and make sure the parent license is provisioned.

If the amount is 0 in Billing, place an upgrade order to include the parent license.

If the amount is not 0 in Billing, but 0 in Operations, edit subscription resources and increase the limit for the required license resource.

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