Article ID: 130690, created on Apr 21, 2017, last review on May 9, 2017

  • Applies to:
  • Business Automation 7.0

Symptoms

SSL certificate order failed due to whatever reason, e.g. incorrect approver e-mail. Attempt to correct information from Provisioning Items fails with an error message:

Field Web Server Type cannot be empty.

Even though the initial request had this field filled.

Cause

The issue is caused by the bug with id #PBA-80192 ("Web Server Type is not displayed on order provisioning item info").

Resolution

Cancel the current order and place a new one, with all the correct parameters. Please contact your TAM/PTA Team to clarify the status of the bug.

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