Article ID: 130683, created on Apr 20, 2017, last review on Apr 20, 2017

  • Applies to:
  • Business Automation

Symptoms

There is a subscription with the resource overusage. The change order to switch subscription's service plan is placed. In the order details there is a detail:

resource overusage for the period "last billing date" - "the date of CH order placement"

On the subscription's next billing date the subscription is billed, in the billing order details there is a detail:

resource overusage for the period "the date of CH order placement" - "the date of billing"

This way the resource usage for the date of change order placement looks to be billed twice.

Cause

In the change order resource overusage is collected for the period "last billing date 00:00" - "the date of CH order placement exact time". In the billing order the resource usage is collected for the period "the date of CH order placement exact time" - "the billing date 00:00". This way, resource usage is collected for exactly 1 month.

There is a request #PBA-59611 ("Do not include the date of change order placement when charging for overuse on SP switch") to make the behaviour clearly and total orders duration equal to one month.

198398b282069eaf2d94a6af87dcb3ff caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF