Search Engine: Elastic

Article ID: 130471, created on Mar 20, 2017, last review on Mar 20, 2017

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

Domain transfer via eNom hangs in Transferring status. In /var/log/hspc/hspc.log there is a reply from eNom stating

[2017/02/06 16:50:03] [INFO] [3953] [HSPC::MT::Plugin::DM::eNom::Transport::_parse_plain] Parsed result: $VAR1 = [
...
'statusdesc => Order complete',
'statusdesc1 => Canceled - domain contacts did not respond to verification e-mail',

Cause

On eNom website the message is explained:

Canceled - domain contacts did not response to verification e-mails
The verification email was not replied to by the authorized domain contact(s). If the transfer is not responded to within seven (7) days, it will be canceled with this status.

It means that the transfer was canceled because neither the Registrant nor the Admin contact responded to verification emails.

Resolution

To resolve the issue, please establish which e-mail addresses are set as Registrant and Admin contacts for the domain in question, check inbox and spam folders of those e-mail addresses, locate verification e-mail(s) from eNom there and proceed per instructions in those e-mails.

624ca542e40215e6f1d39170d8e7ec75 caea8340e2d186a540518d08602aa065 400e18f6ede9f8be5575a475d2d6b0a6 70a5401e8b9354cd1d64d0346f2c4a3e

Email subscription for changes to this article
Save as PDF