Search Engine: Elastic

Article ID: 129689, created on Oct 26, 2016, last review on Jul 15, 2017

  • Applies to:
  • Operations Automation 7.0
  • Operations Automation 6.0

Symptoms

The task Provisioning "Subscription" for APS application Office 365 fails with the output as below:

500 Internal Server Error
[ApplicationUnknownError] Provisioning: resource 969388d3-8882-4e1b-aa02-0e7febf70fd8 of type 'subscriptions' (http://www.parallels.com/Office365/Subscription/1.2) for APS application 'Office 365-6.4.1-8': Object reference not set to an instance of an object..

Body: {
"code": 500,
"message": "Object reference not set to an instance of an object.",
"additionalNonlocalizableMessage": "",
"error": "ApplicationUnknownError",
"http_request": "POST /O365App/aps/subscriptions to '10.0.0.11'"
}

The sitelog on the endpoint server contains entries indicating that it is unable to set up a password for the admin user:

2016-03-23 12:21:49,259 [ 212] DEBUG aps_endpoint: Going to set the password policy ForceChangePasswordNextLogin for the admin to FALSE
2016-03-23 12:21:49,259 [ 212] DEBUG flow        : CSP: Reset admin password policy of customer 'John Doe'
2016-03-23 12:21:49,259 [ 212] DEBUG flow        : CSP: Change admin password of customer 'John Doe'
2016-03-23 12:21:49,384 [ 212] ERROR aps_endpoint: SubscriptionsController.Post finished by exception System.AggregateException: One or more errors occurred.
2016-03-23 12:21:49,384 [ 212] ERROR aps_endpoint: System.NullReferenceException: Object reference not set to an instance of an object.

Cause

In case Office365/Tenant APS resource has bind_to_domain property filled - this is software-related issue #APSA-18590.

Otherwise: the reason is Global Admin user was removed or renamed on the MOP side.

Resolution

For APSA-18590: please contact pta@odin.com or TAM to trace the status of the issue. Workaround could be obtained.

Otherwise: please create proper Global Admin user on the Microsoft side.

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